Welcome to Lift Travels PLC ("we," "us," or "our"). We are committed to safeguarding the privacy of our users ("you" or "your") who access our services through our mobile application, website, or any other platforms ("the Services"). This Privacy Policy outlines how we collect, use, share, and protect your personal information.
We collect various types of information to provide and improve our Services. This includes:
a. Personal Information
- Account Information: When you sign up for an account, we collect information such as your username,
full name, email address, phone number, location, and password.
- Driver Information: If you sign up as a driver, we may collect additional details, including your driver’s license information,
vehicle details, and proof of identity through Know Your Customer (KYC) and liveness checks.
b. Payment Information
- We collect payment details when you use our Services, including credit card information, cryptocurrency payment details,
and in-app credits or funds. Payment processing is handled by third-party services, which may charge processing fees.
c. Usage Information
- We collect data on how you use our Services, including ride history, app interactions, and preferences. This data helps us optimize your experience.
d. Device Information
- We collect information about the device you use to access our Services, such as the model, operating system,
unique device identifiers, and mobile network information.
e. Location Information
- We collect your location data to provide ride-hailing services and for other app functionalities like route optimization and safety features.
We use the information we collect for the following purposes:
a. To Provide and Improve Our Services
- To facilitate bookings, payments, and delivery of rides and transportation services.
- To personalize your experience and tailor our Services to your preferences.
b. For Analytics and Research
- To analyze usage patterns and trends to improve our Services and develop new features.
c. To Communicate with You
- To send updates, promotions, and important notifications related to your account and our Services.
d. For Security and Fraud Prevention
- To verify your identity, prevent fraud, and ensure the security of our platform.
We may share your personal information in the following circumstances:
a. With Service Providers
- We may share your information with third-party service providers who assist in providing our Services, such as payment processors,
cloud storage, and analytics services. These third parties are obligated to protect your information and use it only as directed by us.
b. With Third Parties for Functionality
- We may share data with third parties to enable functionalities like payments, app analytics, and ride
coordination. Such sharing is conducted to ensure optimal service delivery.
c. For Legal Reasons
- We may disclose your information if required by law or in response to a valid legal request, such as a subpoena, court order, or government investigation.
d. In Business Transfers
- If Lift Travels PLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
We will notify you of any changes to the handling of your information.
We take the security of your personal information seriously and implement industry-standard measures to protect it. This includes encryption, secure servers, and access controls. However, no security system is impenetrable, and we cannot guarantee the absolute security of your data.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. This includes retaining data to comply with legal obligations, resolve disputes, and enforce our agreements.
You have certain rights regarding your personal information, including:
a. Access and Update
- You can access and update your personal information through your account settings.
b. Deletion
- You may request the deletion of your account and personal information by contacting us at [[email protected]].
Please note that certain information may be retained for legal or security reasons.
c. Opt-Out
- You may opt out of receiving promotional communications by following the unsubscribe instructions in the communications or contacting us directly.
We use cookies and similar tracking technologies to collect information about your interactions with our Services. This helps us to personalize your experience, analyze usage, and improve our Services. You can manage your cookie preferences through your browser settings.
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.
As a global company, Lift Travels PLC may transfer your information to other countries where we operate. These countries may have data protection laws that differ from those in your jurisdiction. We take steps to ensure that your data is protected in accordance with this Privacy Policy.
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on our website, and it is your responsibility to review it periodically.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Lift Travels PLC
Email: [email protected]
By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and sharing of your information as described.